Privacy Policy

Welcome to Sonar!

Sonar is a hosted software that provides teams with account management tools, provided through our platform, website, products and/or services (the “Services”).

If you are accessing the Services in the European Union and the United Kingdom, then you will have additional rights which we explain in this privacy policy.

This privacy policy is divided into the following sections:

  1. Types of Information We Collect
  2. Ways We Collect Information
  3. Cookies and Other Third-Party Tools
  4. Ways We Use Information We Collect
  5. Sharing Information
  6. Transferring Your Personal Data If You Are Outside the United States
  7. Our Legal Bases for Using Your Personal Information
  8. Your Rights and Choices Regarding the Use of Your Personal Information
  9. Amendments to this Privacy Policy
  10. Onward Transfer of Information
  11. Security of Information
  12. Retention of Your Personal Information
  13. Enforcement of this Privacy Policy
  14. Contact Us

 

1. Types of Information We Collect

  • This Privacy Policy sets forth our policy regarding information that we collect from and about Users on or through the Services, including: “Personal information”: any information that specifically can be associated with, identifies or which relates to a person and/or could be used to identify a person (i.e. name, address, email address, telephone number, payment information). It does not include personal information that is encoded or anonymized, or publicly available information that has not been combined with non-public information. If you are using the Services in the European Union and United Kingdom, it may also include additional data that could identify you or be indirectly be linked to you (i.e. your location, the way you use the Services, certain aggregated data).

Certain information we get from your usage of the Services, as described further in the next section. You accept the terms of this Privacy Policy by using the Services, or by applying or signing up for a Sonar Account.

 

2. Ways We Collect Information

We collect information that you provide us, from third parties, and automatically when you use the Services. We also collect information from cookies and other third party tools. We may also collect information about your location.

Information we get automatically from your use of the Services. Certain information is provided to us automatically from your use of the Services, including:

  • Information about your browser type, language preference, referring site, and the time of each visit.
  • Information about how you use the Service (e.g. search queries, how long you use the Service, when you use the Service).
  • Information about your approximate location.
  • Information about you such as your Internet Protocol (IP) addresses, the Uniform Resource Locator (URL) accessed (which may reference the name of a board, card, username, or team), and the unique identification number associated with the account.
  • Information collected from cookies, which is explained further in the following section.

Information you provide to us directly. We may collect the following personal information:

  • Account information, such as your name, username, email address, postal address, telephone number and date of birth, if you choose to sign up for our Services.
  • Transactional and financial information, including payment information, credit card number, expiration date, authentication code, and similar information, if you choose to purchase paid services.
  • Information you provide when you communicate with us, such as emailing us for support. We reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.

In each case, we only collect as much information as is necessary or appropriate given the type of interaction. We do not disclose personally identifying information other than as described below. And you can always refuse to supply personally identifying information, with the caveat that it may prevent you from engaging in certain activities or from using the Services.

Sonar is not intended to be used by individuals under the Lawful Age which is defined as: at least 16 years of age (or such greater age if required in Your country) if You are accessing Sonar from any Country within the European Economic Area; or at least 13 years of age if You are accessing Sonar from countries outside of the European Economic Area. Further, Sonar does not knowingly collect personal information from children under the age of 13 without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws, we will promptly delete the information. For more information on Sonar ‘s approach to children’s use of Sonar (including our compliance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), please see the section of our Terms of Service titled “Users Under 13 Years of Age – Within the United States Only.”

When we collect your personal information, we’ll tell you how we’re using it, any types of third parties to which we might disclose it (other than “agents,” such as vendors or contractors, who are only processing such information for us or at our direction), and the choices we offer you to limit the use of your information.

Notice will be provided in clear and conspicuous language when you are first asked to provide us with personal information, or as soon as practicable thereafter, and we will notify you before we use the information for something other than the purpose for which it was originally collected.

 

3. Cookies and Other Third-Party Tools

We may also receive information through “cookies” and other third-party technologies. A cookie is a small piece of data that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like Google Analytics) to help us recognize your visit and track visitors’ use of and interaction with the Services. We use third-party technologies such as Google Analytics to improve our site and user experience, and have enabled certain features within Google Analytics including their DoubleClick platform, demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features.

If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies, but should be aware that certain features of our Services may not function properly without them. You can also visit the Digital Advertising Alliance and the Network Advertising Initiative pages to opt-out of cookies. To opt-out of third party tracking technologies used on our Services, please do as follows: to opt out of Google Analytics, click here (https://tools.google.com/dlpage/gaoptout).

 

4. Ways We Use Information We Collect

Among other things, we may use information about you to:

  • Allow you to register for our Services and to administer and process the registration;
  • Communicate with you about our products, services and related issues;
  • Evaluate the quality of our products and services, and to enhance your experience on our web sites;
  • Maintain and administer our web sites and comply with our legal or internal obligations and policies;
  • Transfer information to others as described in this policy or to satisfy our legal, regulatory, compliance, or auditing requirements, including to disclose information to law enforcement authorities upon validly served legal process or a valid judicial instruction (for example, pursuant to a court order);
  • Charge you any fees and provide you with a receipt or resolve billing issues associated with your account;
  • In the case of accounts created using business email domains, to provide your contact information to an administrator of the business email domain to facilitate the provision of additional products and/or services;
  • To better understand how visitors use the Services and, where possible, to improve their experience. For instance, we log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifying in the aggregate, (e.g., by publishing a report on trends in the usage of our Services) or may provide the aggregate data to third parties. We don’t use IP addresses or URL access information information to identify you, with one exception: we may discover, by reviewing log files, that a particular account is using the Services in a way that is degrading the experience for all the Services’ users. If this is discovered, we may look up personally identifiable information associated with that account in order to contact the account owner. We handle and disclose this information in the same way we handle other potentially personally identifying information as described below.

 

5. Sharing Information

We will not share your personal information with non-agent third parties unless we are required to do so by law, or if we believe in good faith that disclosure is reasonably necessary to protect our property, rights or those of third parties or the public at large. It is possible that we may, on occasion, buy or sell assets from or to other companies. If that should occur, user information is typically one of the assets that gets transferred.

Similarly, if Sonar or most of its assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information could be transferred or acquired. You should be aware that such events can occur, and that if it does, the buyer may continue to use your personal and non-personal information, but only as set forth in this policy. Other than in these rare circumstances, Sonar will not rent or sell potentially personally identifying information to anyone.

We may from time to time request some of your financial information for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

If you are a registered user of our Services and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with what’s going on with the Services. If we do send you information that you did not expressly request, we will provide you with a way to request that you don’t get any similar notices (opt-out, unsubscribe, etc.).

 

6. Transferring Your Personal Data If You Are Outside the United States

If you are outside the United States, any personally identifiable information you enter into the Services will be transferred out of your country and into the United States, and possibly to other countries. By using the Services, you consent to such transfer and are representing that you have the right to transfer such information outside your country. If you are accessing our Services from the European Union or United Kingdom, we will comply with applicable data protection laws anytime that we transfer your personal information outside of the European Economic Area (EEA). Some of the ways we will do so are:

  • Where the transfer of your personal data is to a country that has officially been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Using the EU Model Clauses, which are specific contracts approved by the European Commission giving personal data the same protection it has in Europe.
  • Transferring data to US-based providers if they are part of the Privacy Shield, which requires similar protection to personal data shared between the Europe and the US.

 

7. Our Legal Bases for Using Your Personal Information

If you are accessing our Services from the European Union and United Kingdom, we must only process your personal information where we have a legal basis to do so. This means that one of the following must apply when we use your personal information:

  • You have consented to the use of your personal information. You may withdraw your consent at any time.
  • We need to use your personal information to perform under our contract with you (i.e. providing our Services to you or processing payment for paid services).
  • It is in our legitimate interests to use your personal information, for example as follows: in connection with our Services; to ensure that our Services are secure; to tell you about changes to our Services; to improve our Services; to tell you about offers or promotions we are running; for business reasons (for example to develop our business or if we are thinking of selling our business); for operational purposes; to tell you about new services or products we are offering.

 

8. Your Rights and Choices Regarding the Use of Your Personal Information

We provide a number of choices about how you may control the use, collection and storage of your personal information, and want you to be aware of that you have all of the following rights regarding your personal information:

  • To “opt-out” of promotional or marketing emails from us.
  • To have access to any personal information we hold about you.
  • To ask us not to use your personal information for direct-marketing purposes.
  • To ask us to erase the personal information we hold about you.
  • To restrict the way that we process your personal information.
  • To have a copy of any personal information which we hold about you.
  • To have your personal information provided to a third-party provider of services.
  • To object to our processing of your personal information.
  • To complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and Switzerland are available here.

You have the ability to correct, update, modify or delete your personal information by updating your information in the Services. Please note that some information may remain in our records even after you request deletion of your information. Additionally, there may be limits to the amount of information we can practically provide. For example, we may limit an individual’s access to personal information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where doing so would violate others’ rights.

Please contact us using the details below with any questions or requests in regards to any of the above.

 

9. Amendments to this Privacy Policy

We may amend this Privacy Policy from time to time by posting a revised version and updating the date in the Change Log below. In the event that we change this policy to permit the collection and sharing of information with a non-agent third party, we will first give you the opportunity to explicitly consent (opt-in) to such disclosure or to any use of the information for a purpose other than the one for which it was originally collected or previously authorized.

 

10. Onward Transfer of Information

Prior to providing agents with any personal information, we will obtain assurances that they will safeguard it in accordance with this policy. In the unlikely event that we should discover that an agent is using personal information in a way that conflicts with this policy, we will take all reasonable steps to stop it immediately.

 

11. Security of Information

All records containing personal or financial information are considered to be our property and are afforded confidential treatment at all times. We work hard to protect against the unauthorized access, use, alteration or destruction of personal or financial information. All such electronic information is stored on restricted database servers, and is generally kept until such time as you may ask us to edit or delete it, as described below. We only disclose such information to our employees, contractors or affiliates that a) need to know that information in order to process it for us or to provide other services, and b) have agreed not to disclose it to others.

All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions.

 

12. Retention of Your Personal Information

We retain personal information as long as your account is active or as required to provide you with the Services.  If you decide to close your account with us, we will generally delete your personal information, except in certain circumstances such as retaining certain personal information in anonymized or aggregated form about your use of the Services to analyze and improve the Services. We may also retain your personal information in order to protect our legal rights, or those of third party, or to comply with the law.

 

13. Enforcement of this Privacy Policy

We will conduct internal audits of our compliance with this privacy policy, including an annual self-assessment. We will take all reasonable measures against any employee found to be in violation of this policy.

 

14. Contact Us

If you have any questions about this policy or our site in general, please contact us at support@sonarteams.com.